Terms and Conditions

1. Services Provided

Mailo Trucking offers dispatch services to facilitate the efficient transportation of freight across the United States. We coordinate with carriers to ensure timely and reliable deliveries.

2. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information.
• Comply with all applicable local, state, and federal regulations.
• Ensure that all cargo meets the necessary legal and safety requirements.

3. Payments

• Our pricing is available upon request and will be agreed upon prior to service.
• Payments must be made by the agreed due date.
• Late or missed payments may result in service delays or suspension.

4. Data Protection

We collect personal and business information solely to provide our dispatch services. For more information, please review our Privacy Policy.

5. SMS Communication Policy

Consent to Receive SMS

By providing your phone number, you consent to receive SMS notifications from Mailo Trucking regarding our dispatch services. Your phone number and email will not be shared with third parties for marketing purposes.

Types of SMS You May Receive

• Load Information: Details about pickup, drop-off, weight, mileage, and rate.
• Pickup/Drop-off ETA Requests: Status check-ins for estimated times.
• Billing Notices: Invoice updates and confirmations.
• Promotional Messages (if opted-in): Special offers or service highlights.

Example Messages:

• Load Info: “Hi [Driver], load from [Pickup Location] to [Drop Location]. [Length], [Weight], [Miles], [Rate].”
• ETA: “Hi [Driver], may I please get your pickup ETA?”
• Billing: “Hi [Driver], your invoice of $[amount] has been sent. Please check your email for details.”
• Promo: “Hi [Driver], let Mailo Trucking handle your dispatching so you can earn more and drive stress-free!”

Message Frequency

You may receive between 7–20 messages per week, depending on your active loads and service interactions.

Potential Carrier Fees

Message and data rates may apply, depending on your mobile carrier.

6. Opt-In & Opt-Out Policy

Opt-In

You may opt-in to receive SMS communications via our online forms at www.MailoTrucking.com. We do not share this consent with third parties for marketing purposes.

Opt-Out

To stop receiving SMS messages, reply STOP at any time. To opt back in, simply reply START. For help, reply HELP or visit Contact Us.

7. Intellectual Property

All content on our website — including logos, trademarks, and service descriptions — is the property of Mailo Trucking. Use of any material without prior written consent is prohibited.

8. Limitation of Liability

While we aim to provide reliable dispatch services, Mailo Trucking is not liable for delays or damages caused by external factors such as traffic, weather, or accidents beyond our control.

9. Indemnification

You agree to indemnify and hold harmless Mailo Trucking from any claims or liabilities resulting from your use of our services.

10. Dispute Resolution

These terms are governed by the laws of the State of Delaware. Any disputes will be resolved through mediation before pursuing legal action.

11. Changes to Terms

Mailo Trucking reserves the right to update these terms at any time. We will notify you of significant changes via email or on our website.

12. Service Availability

Our regular business hours are:

• Monday to Friday: 9:00 AM – 5:00 PM (EST)
• Saturday: 9:00 AM – 2:30 PM (EST)

Services outside these hours are available upon prior arrangement.

13. Cancellation & Refund Policy

• Service cancellations must be made at least 24 hours before the scheduled time.
• Refunds are only issued if the service has not been rendered or if the cancellation falls within the required notice period.

14. Payment Terms

• Payment for dispatch services is due within 15 days of the invoice date, unless otherwise agreed in writing.
• A 5% late fee will apply for every 30-day period past the due date.

15. Need Help?

If you need assistance, reply to any SMS with HELP or visit our Contact Us page.